There are 3 likely scenarios as to why your PnLs might not be matching your Tradovade account balance. 1: The wrong prop firm is selected during account creation,  2: Either the prop firm you are trading isn’t listed in the defaults, you’re trading a contract not loaded in the defaults, or the prop firm has changed their commission fees from the current defaults in the app(rare, but this could happen). 3: You didn’t get all of the trades taken for a certain timeframe when downloading the .csv file from Tradovate. Let’s tackle each of these situations.

1: This is the most common reason for mismatched PnLs. The wrong ‘Commission Schedule’ is selected for the prop firm you are trading when you originally created the account. Each prop firm charges different fees for different contracts, so it’s important to have the correct one selected. During account creation, you name the account and select the prop firm. It is easy to tell if you selected the correct firm, in the accounts dropdown, the firm’s name is to the immediate right of the account name. If this isn’t right, click the edit pencil, and in the ‘Edit Account’ window, select the correct prop firm under ‘Commission Schedule’. 

2: If you are trading a different prop firm than the 5 default ones loaded into the app, you will need to manually add it. In the settings, click ‘Add Firm’, then follow the prompts. After that you will need to add each contract that you trade with that firm and the round trip fee they charges to trade said instrument. We tried to add the most commonly traded firms & contracts in the defaults, but we realize that there are many many more out there not listed. If you do trade any instruments or firms not listed in the defaults you will have to add them manually.  Do that by creating a new firm (‘Add Firm’ button) and then adding each contract symbol, name, and round trip fee that you trade with said firm. After that your app will automatically and correctly calculate your PnLs and fee for all your trades on that account. If you have the correct firm selected and your PnLs still don’t match account, open settings and make sure all the contracts you are trading have fees for them, if everything is there, it could be possible that the firm changed their fees. Every prop firm post their commissions and fees on their website, find their fees and make sure they match the defaults in the settings. If not manually update them. 

3: It is possible that you didn’t get all of your trades when downloading the .csv from Tradovate. Go back into Tradovate and try to select the whole date-time range since the account was created, download the new .csv and then try to upload. PnL Calendar will skip any trades already imported and only add the missed one. 

If these steps didn’t fix your mismatch, please reach out to support and we’ll help you troubleshoot it.   Contact Us